Frequently asked questions

Hit a tricky spot? Check out our helpful FAQs – we’re sure to have your questions covered. Can’t find an answer to your question, please get in touch with our Customer Care team.

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Environmental Data Monitoring Trials

What happens if I am not in when my order arrives?
Can I recycle the packaging?
How do I activate my Gateway Connect device?
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Orders & Returns

What happens if I am not in when my order arrives?
Can I purchase more than one device?
How can I track my order?
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Gateway Connect

What is the Gateway Connect device?
What do the different LEDs on the Gateway device mean?
Where in my house should I place the Gateway Connect for optimum data?
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Energy Clamp

What is an Energy Clamp?
How do I install the Energy Clamp?
What is the battery life of the batteries supplied with the clamp?
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Activation & Installation

How do I activate my Gateway Connect device?
Do I need an engineer to install the Gateway device?
Do I have to have the ivie app in order to activate my Gateway device?
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Data & Subscriptions

What is the Gateway Connect data subscription for?
How much do I have to pay for a Gateway Connect data subscription?
How can I pay for my Gateway data subscription?
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