If you are experiencing a problem with your smart metering system that has resulted in problems with your Smart In-Home Display (IHD), try these fixes ﬁrst, then read the Frequently Asked Questions following. If the problem continues, contact your energy supplier.
In-Home Display Problems: Things to Try First
- Switch your display off, wait one minute, turn it back on
- Plug in and charge your In-Home Display
- Move your display closer to your smart meter, ideally within ﬁve metres
If the problem continues, try one of the ideas in our Frequently Asked Questions below or please contact your energy supplier.