This week Chameleon has been made aware that a few Bulb members’ smart In-Home Displays are seeing the language change from English to Welsh unexpectedly. This glitch has been reported widely in the media but it is currently known to affect only around 250 or 0.5% of installed devices. Bulb has been helping affected members on an individual basis with a five step fix which can be found here and at the end of this post.
Though effective, this is a short-term fix and our engineers are working with Bulb to identify the root cause of the problem as quickly as possible. This may take some time as this is not an issue previously experienced within the smart metering system and does not affect any other energy provider or their customers. Bulb members can be assured that the smart meter’s functionality is not impacted by this behaviour – it will still be logging members’ energy usage correctly. Bulb will continue to update its customers about the situation. Members can contact Bulb directly with any queries.